# Privacy Policy, Terms of Service & Cookies
Last updated: 4 October 2025
Natomi (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that any personal data you share with us is handled lawfully, securely and transparently.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and are registered with the Information Commissioner’s Office (ICO) under registration reference ZB905662.
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## Who we are
Natomi is an AI & Social Media automation agency based in Torquay, UK.
We specialise in virtual reception services, social media management, booking automation and client communication tools.
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## What personal data we collect
When you interact with us through our website, email or via supported social media channels (e.g. Facebook Messenger, Instagram Direct Messages), we may process the following data:
- Social media identifiers (Instagram ID, Facebook Page ID)
- Messages and enquiries sent to us via Messenger or Instagram
- Name and contact details (if provided by you)
- Booking information (requested service, date and time)
- Email address or phone number (if voluntarily shared by you)
We do not actively collect personal information through our website other than that which you choose to provide.
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## Why we collect your data
We process this data in order to:
- Respond to customer enquiries
- Handle booking requests and confirmations
- Provide 24/7 automated reception and customer support
- Deliver social media management services
- Improve and monitor the quality of our services
We do not sell or share your data for unrelated marketing purposes.
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## Where and how your data is stored
- All messages are processed securely through Meta’s authorised platforms (Facebook and Instagram).
- Where automation tools (e.g. n8n, Make, Supabase) are used, data is processed securely and only for the duration of the enquiry.
- We do not permanently store or transfer customer messages outside of authorised platforms unless required for confirmed bookings or legal obligations.
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## How long we keep your data
- Messages: temporarily, only as long as required to process the enquiry.
- Booking records: kept only as long as legally or contractually required.
- We regularly review and securely delete data that is no longer necessary.
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## Data sharing
We may share data with trusted service providers strictly for the purpose of delivering our services (e.g. automation platforms, hosting providers).
These providers act only on our instructions and cannot use your data for their own purposes.
We never sell your data to third parties.
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## Cookies
Our website uses cookies to improve functionality, performance and security.
Cookies may be used to:
- Remember user preferences
- Improve website speed and usability
- Collect anonymous analytics (e.g. Google Analytics)
You can disable cookies in your browser settings at any time.
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## External links
Our website may include links to external sites. We are not responsible for the content or privacy practices of third-party websites.
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## Data security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the internet is 100% secure.
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## Legal disclosure
We may disclose your information if required by law, court order or regulatory obligation.
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## Your rights
Under the UK GDPR you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the ICO (ico.org.uk)
To exercise your rights, please contact us at:
📍 Natomi, Torquay, United Kingdom
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# Terms of Service
By using our services, you agree to the following terms:
1. Services
Natomi provides AI-powered automation, social media management, and virtual reception services.
2. User responsibilities
- You are responsible for the accuracy of the information you provide (e.g. booking details).
- You agree not to misuse our services for illegal or harmful purposes.
3. Service limitations
While we strive to ensure uptime and accuracy, we cannot guarantee uninterrupted access or error-free operation of automated services.
4. Liability
Natomi shall not be liable for indirect, incidental or consequential damages arising from use of our services, except where required by law.
5. Changes to Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of any changes.
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# Contact
For any questions regarding this Privacy Policy or Terms of Service, please contact us at:
📍 Natomi, Torquay, United Kingdom
